We are looking for customer-centric professionals with experience in international customer support. The ideal candidate should have excellent English communication skills and hands-on experience in handling customer queries through email, chat, or voice support while maintaining high service standards.
Key Responsibilities
- Respond to customer queries via Email and Chat.
- Resolve customer concerns accurately and professionally.
- Maintain customer records in CRM systems.
- Escalate unresolved issues to the concerned team.
- Meet productivity, quality, and SLA targets.
- Ensure high customer satisfaction through effective communication.
Requirements
- Minimum 1 year of experience in International Customer Service.
- Excellent verbal and written English communication skills.
- Experience in Voice and/or Non-Voice (Email/Chat) support.
- Good problem-solving and customer-handling skills.
- Basic knowledge of computers and CRM tools.
- Willing to work in the US Night Shift.
- Immediate joiners will be preferred.
Benefits
- Competitive Salary
- Career Growth Opportunities
- Supportive Work Environment
- Opportunity to work with an expanding international team
Apply Now
Email: [email protected]
WhatsApp: +91 9096328648
Location: Wanowrie, Pune (Work from Office)
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
