Customer Support (Walk-in Drive)
ABOUT THE ROLE
We are looking for a proactive and customer-focused individual to join our Customer Support team. In this role, you will be the first point of contact for our users, ensuring a smooth and high-quality support experience. You will resolve queries, handle escalations, and contribute to improving overall support processes.
KEY RESPONSIBILITIES
- Handle customer queries via chat, email, and calls in a timely and professional manner
- Resolve issues by understanding concerns and providing effective solutions
- Manage and track tickets using CRM tools
- Escalate complex cases to internal teams and ensure timely resolution
- Maintain accurate records of all customer interactions
- Identify recurring issues and suggest process improvements
- Meet individual and team SLAs and customer satisfaction targets
REQUIRED SKILLS & QUALIFICATIONS
- 6 months to 2 years of experience in customer support or a client-facing role
- Strong communication skills in English and at least one regional language (Malayalam is must)
- Ability to multitask and manage multiple conversations efficiently
- Strong problem-solving skills with attention to detail
- Comfortable in a fast-paced, target-driven environment
- Graduate in any discipline
GOOD TO HAVE
- Prior experience in customer support or e-commerce
- Basic knowledge of Excel / Google Sheets
- Additional regional language proficiency (e.g., Malayalam)
WHAT WE OFFER
- Structured learning and development opportunities
- A fast-paced, collaborative, and growth-driven work environment
WALK-IN DETAILS
- Location: Urban Vault 1350, HSR Layout, Bangalore
- Timings: 2:00 PM 5:00 PM - Interviews and calls will begin strictly from 2:00 PM onwards
IMPORTANT INSTRUCTIONS
- Candidates are required to carry the following documents:
- Updated Resume
- Relieving Letter (from previous organisation, if applicable)
- Last 23 months Payslips (if applicable)
- Aadhaar Card (mandatory for entry)
- The selection process will consist of multiple interview rounds.
- A final hiring decision will be made only after all interview rounds are completed.
- Shortlisted candidates may be informed about the next steps on the same day or shortly after the drive.
Role: Customer Success, Service & Operations - OtherIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - Other
Location: Building No./Flat No.: Urbanvault Site No. 1781, R oad/Street: 19Th Main Rd, Vanganahalli, Locality/S ub Locality: 1St Sector, Hsr Layout, City/Town/Village: Bengaluru, District: Bengaluru Urban, State:, BANGALORE, Karnataka, India
Pay: ₹19,000.00 - ₹30,000.00 per month
Work Location: In person
