Position: Service Coordinator
Location: Manjeri, Malappuram
Department: Service
Experience: 1–3 years preferred
Language Requirement: Hindi (Mandatory), English Preferred
Job Description:
We are seeking a proactive and detail-oriented Service Coordinator to Manage and support the ASP network, ensuring smooth service operations and customer satisfaction. Handle calls, coordination, spares management, and claims while driving network expansion and operational efficiency.
Key Responsibilities:
- Review and follow up on pending calls
- Handle Lucknow Lulu operations remotely
- Handle cancellation calls
- ASP Network Expansion
- ASP Agreement Renewal
- ASP Basic Spares Billing
- ASP Spares MSL Maintenance
- ASP Coordination
- Conduct ASP Visits
- ASP Spares Excess Inventory Actions
- ASP Defect Returns
- ASP Claims Settlements
- ASP Cancellations
- Dealers NDC
- Distributors MRL
Key Skills & Requirements:
- Strong communication and customer-handling skills
- Fluency in Hindi language is mandatory
- Basic knowledge of CRM or service management tools
- Ability to manage multiple tasks and follow up effectively
- Proficient in MS Office (Excel, Word, Outlook)
- Prior experience in service coordination will be an advantage
Educational Qualification: Plus Two / Diploma / any Graduate
Joining: Immediate
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
