Job Responsibilities:
Complain register
Complaint acknowledgement
Complaint evaluation, check FAQ, troubleshooting history of similar complaint
Circulation of complaint internally to relevant department / Sub supplier
Action plan for complaint resolution
Proposals to be sent to customer
Monitor time lines as agreed
Monitor sub suppliers activities for supply or services and keep customer updates time to time
Customer visits and inquiry generation for preventive maintenance
Annual spares requirement analysis and forecast for the year
Complaint resolution summary and its log
Expertise to be developed for maintenance
Intimation mails to customer for preventive maintenance of supplied plants
Data of all supplies made to customer and their O & M Manuals
ISO System implementation and updation
SAP material data base and its updation, SAP Implementation
Data management system implementation and vigilance
AMC Contracts structure design, proposal
Training Contracts structure design contents proposal
Identify locations for most demanding after sales visits
Propose locations for local representation
Knowledge/Skills
- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
Work Location: In person
