Role Purpose: Drive the successful execution of technical projects (Bots based on voice, chat, email etc) from initiation to completion. You will own project delivery, ensuring timelines, and quality standards are met while fostering collaboration across teams.
Key responsibilities:
Project Planning: Define project scope, objectives, deliverables, and timelines. Develop detailed project plans with resource allocation and dependencies, ensuring clarity of roles and responsibilities across teams.
Project Delivery & Execution: Drive end-to-end execution of projects, track progress against milestones, manage risks, and implement mitigation strategies to ensure timely and successful delivery.
Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Conduct regular status meetings, share timely updates, align expectations, and resolve conflicts during execution.
Quality Assurance & Risk Management: Implement quality assurance processes to ensure deliverables meet defined standards. Conduct regular quality reviews, address deviations promptly, and manage risks throughout the project lifecycle with contingency plans.
Documentation & Reporting: Maintain accurate project documentation, including plans, schedules, and change requests. Provide regular status reports highlighting milestones, progress, and deviations. Conduct post-project evaluations to capture lessons learned and drive continuous improvement.
Educational Qualifications:
Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
PMP, Prince2, or equivalent certifications are a plus.
Experience:
5+ years of experience in technical project management, preferably in B2B/SaaS
Functional Skills
Strong understanding of project management methodologies (Agile, Scrum, Waterfall).
Proven track record of delivering complex technical projects on time and within budget.
Excellent communication skills to collaborate effectively with technical and non-technical teams.
Behavioral Skills & Attitude:
Customer-Centric Mindset – Prioritizes customer satisfaction and proactive engagement.
Collaboration & Teamwork – Works seamlessly with cross-functional teams.
Result Orientation – Focused on achieving and exceeding targets within timelines
Adaptability – Responds effectively to changing priorities and evolving environments.
