1. Job role: To achieve the highest quality of cleanliness of the resort by directing and coordinating the housekeeping operations in accordance with the standards of Evolve Back Resort.
2. Job description:
a) Provides a clean, well-maintained resort by supervising the laundry and housekeeping operations.
- Schedules employees in accordance with forecasted occupancy, adjusts staffing as necessary for sudden changes in occupancy.
- Coordinates availability of rooms with Front Office Manager
- Supervises the daily activities of the housekeeping staff
- Monitors the responses on guest feedback, identifies problem areas and formulates solutions.
b) Maintains safe working conditions within department and resort
- Ensures that all employees follow safety rules and procedures
- Takes corrective action where ever required to improve safety of work areas.
a) Approved budget by assisting in the preparation of annual budget: Monitors performance of the department against approved budget; makes appropriate recommendations as necessary. Controls operating and payroll costs of staff.
b) Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
- Selects, orients, and trains qualified employees
- Conducts effective employee meetings and counseling sessions
- Determines, communicates, and monitors achievement of standards of performance on a timely basis
3. Abilities and Skills: Should be diplomatic, calm, detail oriented, safety minded, team player, honest and trustworthy. Should be flexible to work in shifts.
