Bengaluru, Karnataka
Job Summary
Lead technical design and development for D365 CE in Marketing module/ Customer Insights – Journeys solutions
Provide advanced L2/L3 support for complex application and integration issues
Design and develop custom components (plugins, workflows, APIs, integrations)
Develop high-performance synchronous and asynchronous C# plugins and services ensuring scalability and minimal impact on system upgrades
Design and implement advanced Power Automate solutions and integrations (APIs, Azure services) with secure, fault-tolerant patterns
Architect event-driven and API-based integrations supporting Customer Insights journeys, campaigns, and data flows across systems
Ensure all customizations are upgrade-compliant, solution-aware (managed layers), and aligned with ALM and DevOps practices
Integrate Copilot and AI-driven capabilities to enable intelligent campaign execution, automation, and personalization within governed frameworks
Key Responsibilities
Architect scalable solutions aligned with global template and governance standards
Troubleshoot performance, integration, and platform-level issues
Own end-to-end resolution of critical incidents including RCA
Implement and optimize integrations using Azure services, APIs, and Dataverse
Lead technical delivery of change requests and enhancements
Drive code quality, performance optimization, and best practices
Support D365 upgrades, platform changes, and release deployments
Perform impact analysis and ensure compatibility of customizations
Mentor junior consultants and guide technical solutioning
Work closely with functional teams to translate requirements into technical design
Ensure proper documentation (TDD, technical runbooks, deployment guides)
Collaborate with Microsoft and third-party vendors for L3 issue resolution
Support testing strategy including SIT, regression, and performance validation
Participate in architecture and governance reviews
Ensure compliance with security, coding standards, and audit requirements
Work in global support model with on-call support for critical issues
Drive continuous improvement, automation, and platform stability initiatives
Skill Requirements
Architect scalable solutions aligned with global template and governance standards
Troubleshoot performance, integration, and platform-level issues
Own end-to-end resolution of critical incidents including RCA
Implement and optimize integrations using Azure services, APIs, and Dataverse
Lead technical delivery of change requests and enhancements
Drive code quality, performance optimization, and best practices
Support D365 upgrades, platform changes, and release deployments
Perform impact analysis and ensure compatibility of customizations
Mentor junior consultants and guide technical solutioning
Work closely with functional teams to translate requirements into technical design
Ensure proper documentation (TDD, technical runbooks, deployment guides)
Collaborate with Microsoft and third-party vendors for L3 issue resolution
Support testing strategy including SIT, regression, and performance validation
Participate in architecture and governance reviews
Ensure compliance with security, coding standards, and audit requirements
Work in global support model with on-call support for critical issues
Drive continuous improvement, automation, and platform stability initiatives
Other Requirements
1.Microsoft Certified1.Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.
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