Answer incoming calls, emails, and chat tickets promptly.Log and organize support requests with unique tracking numbers.Troubleshoot basic hardware, software, network, and system access issues.Escalate unresolved or high-level tickets to Tier-2/Tier-3 support teams.Guide users through step-by-step problem-solving actions.Document all troubleshooting steps, solutions, and internal notes.Follow up with users to verify complete issue resolution and satisfaction.Generate daily, weekly, or summary status reports on open/closed tickets.
Pay: ₹17,000.00 - ₹25,000.00 per month
Work Location: In person
