MEASURES OF SUCCESS:
Business Plan:-
Adj MFYP (Rs.) - Plan v/s Actual
Activation Plan :-
Seller Activation (%) - Plan Vs Actual
Collections:-
15th month Persistency (%) - >75%
Sales process Adherence:-
1.Implementation of CRM
2.Governance Rhythm
3.Business Leakage & complaints
Effective Management of People
1. Talent Retention - 70%
2. G2M2 retention - >90%.
3. Engagement Score – 85%
Customer centricity and satisfaction:-
Effective Management of Customer
As per Plan
Key Relationships (Internal /External)
1. Distribution leaders
2. HR Team
3. Training Team
4. Planning & Analytics Team
5. Yes Bank Management & Sales Team
Key competencies/skills required
Relationship Management, Leading people, Effective Management of Process
