Role description
SailPoint Operations
We are seeking a skilled SailPoint Operations Engineer with hands-on experience in SailPoint Identity Security Cloud (ISC) to support day-to-day IAM operations, access governance activities, and production support. The ideal candidate will be responsible for maintaining platform stability, troubleshooting access and provisioning issues, supporting compliance-driven reviews, and executing application onboarding activities following established SOPs.
The role also requires experience supporting enterprise IAM environments, handling critical incidents, and collaborating with global IAM teams. Exposure to CyberArk PAM/EPM environments will be an added advantage.
Key Responsibilities
- Provide operational support for SailPoint Identity Security Cloud (ISC).
- Troubleshoot provisioning, lifecycle management, workflow, and access-related issues.
- Support access certification campaigns, access reviews, and governance processes.
- Perform SOP-based application onboarding and access integration activities.
- Implement minor enhancements including workflow updates, configuration changes, and entitlement corrections.
- Investigate incidents, perform Root Cause Analysis (RCA), and implement resolutions.
- Handle P1/P2 incidents and ensure resolution within SLA timelines.
- Coordinate with client support teams and IAM stakeholders.
- Maintain operational documentation, runbooks, and SOPs.
- Provide secondary operational support for CyberArk PAM and CyberArk EPM environments.
- Participate in 24x7 support and on-call rotations.
Mandatory Skills
SailPoint ISC
- Strong hands-on experience with SailPoint Identity Security Cloud (ISC)
- SailPoint administration, operations, and troubleshooting
- Provisioning and deprovisioning support
- Workflow management and troubleshooting
- Lifecycle Management (Joiner, Mover, Leaver)
- Access Certifications and Access Reviews
- Application Onboarding and Entitlement Management
IAM / IGA
- Strong understanding of Identity and Access Management (IAM) concepts
- Identity Governance and Administration (IGA)
- Access Governance and Compliance
- User Access Lifecycle Management
Microsoft Entra ID
- Microsoft Entra ID (Azure AD) administration/support
- Single Sign-On (SSO) troubleshooting
- App Registration support
- Identity integrations and access management
Production Support
- Experience supporting enterprise production IAM environments
- Incident and Problem Management
- P1/P2 Incident Handling
- Root Cause Analysis (RCA)
- Strong troubleshooting and analytical skills
ITSM
- Experience working with ITSM tools (ServiceNow preferred)
- Incident, Change, and Problem Management processes
- SLA-driven support model
Compliance & Governance
- SOX Compliance support
- Audit and Access Governance activities
- Access Certification campaigns
Preferred Skills
- CyberArk PAM (Privileged Access Management)
- CyberArk EPM (Endpoint Privilege Manager)
- Compliance-driven IAM environments
- IAM operational support in large enterprise environments
- Experience working with global/onshore teams
Required Experience
- 5-7 years of experience in Identity & Access Management.
- Minimum 3+ years of hands-on experience with SailPoint ISC operations and support.
- Experience supporting production IAM environments.
- Experience with access governance and compliance processes.
Soft Skills
- Strong communication and stakeholder management skills.
- Excellent troubleshooting and analytical abilities.
- Ability to work independently in a fast-paced support environment.
- Strong documentation and process-oriented mindset.
Skills
SailPoint, Privileged Access Management, Identity Governance, Incident Management, Change Management, CyberArk, SSO, Microsoft Entra ID, Identity and Access Management, Production Support, Issue Analysis
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
