Join Deloitte’s Central Business Services team and work as part of an extended Belgium team to build strong stakeholder relationships and support business priorities. In this role, you will help maximize the value of Jupiter, our in-house Customer Relationship Management (CRM) platform built on Salesforce. You will support users across data objects, functionality, reporting, and dashboards while helping drive adoption, consistency, and effective platform use across the business.
Work you'll do
As a Specialist Assistant Manager, Technical Project and Program Management on the Clients & Markets team, you will be responsible for:
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Supporting the strategic use of Salesforce and contributing to roadmap planning aligned to business objectives and member firm priorities
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Working with business stakeholders to gather requirements, define enhancements, and translate business needs into actionable platform solutions
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Prioritizing enhancement requests based on business value, user feedback, and technical complexity, and documenting requirements for delivery teams
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Managing reporting, dashboards, documentation, training, and user support to improve adoption, usability, and business value
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Supporting governance, testing, release readiness, data integrity, security, and compliance across Salesforce processes and enhancements
The team
Our Clients & Markets team provides exceptional client service and works to build long-term, mutually beneficial relationships. Our team members focus on what’s possible and guide clients to opportunities while taking into account their business culture, organizational structure, resources and capabilities.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
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Bachelor’s degree
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Salesforce Certified Administrator certification
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Salesforce Business Analyst certification
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Experience supporting Salesforce Sales Cloud and Service Cloud
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Experience working with standard Salesforce objects including Accounts, Opportunities, Contacts, Leads, and Campaigns
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Experience creating reports and dashboards in Salesforce
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Experience with Salesforce security configuration including organization-wide defaults, roles, sharing rules, public groups, and record-level access
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Experience using Data Loader or Import Wizard for data import
Preferred:
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Master of Business Administration
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Background in marketing or business
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Experience with Salesforce integration activities
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Experience working in Agile delivery environments
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Experience supporting documentation, standard operating procedures, and user guides
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Knowledge of Dutch or French
