Experience – 4 to 6 years Overall, 1- 3 years relevant.
Role Overview
We are seeking an experienced Consumer Identity & Access Management (CIAM) Consultant with strong expertise in Microsoft Entra ID Governance including External ID / Entra ID / Azure AD B2C, B2B to design, implement, and optimize customer identity solutions. The role focuses on delivering secure, scalable, and seamless digital identity experiences across customer-facing applications while ensuring compliance, privacy, and Zero Trust security principles.
Key Responsibilities
1. CIAM / IAM Consulting Knowledge
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Engage with business and technology stakeholders to define CIAM strategy, roadmap, and architecture
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Conduct discovery and assessments of existing identity platforms and customer journeys
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Provide advisory on Zero Trust identity models, data privacy, and regulatory compliance
2. Solution Design & Architecture
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Design end-to-end CIAM solutions using Microsoft Entra External ID and Entra ID
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Develop High-Level Design (HLD) and Low-Level Design (LLD) for identity solutions
- Architect secure customer onboarding, authentication, and profile management journeys
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Define identity lifecycle workflows, access policies, and governance controls
3. Implementation & Integration
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Implement Microsoft Entra CIAM solutions including:
- Customer identity tenant design and deployment
- Authentication flows (SSO, MFA, passwordless)
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Identity federation and social identity integration
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Integrate CIAM with enterprise platforms:
- CRM systems (e.g., Salesforce)
- Web and mobile applications
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APIs using OAuth2 / OpenID Connect
- Support migration from legacy identity systems to modern Entra-based architecture
4. Identity Security & Governance
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Implement Conditional Access, Identity Protection, and risk-based authentication
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Configure access governance, role management, and lifecycle provisioning
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Ensure secure API access and token-based authorization mechanisms
- Design controls to prevent fraud, account takeover, and credential attacks
5. Customer Experience Optimization
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Design seamless self-service user journeys:
- Registration, login, password reset, and profile management
- Enable multi-channel identity experience across web, mobile, and partner ecosystems
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Balance security with frictionless user experience
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Integrate Verifiable credentials using Microsoft Entra Verified ID
6. Delivery & Collaboration
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Lead or support end-to-end implementation projects
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Work closely with:
- Application teams
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Security architecture teams
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Cloud and DevOps teams
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Provide technical leadership, documentation, and knowledge transfer
Required Skills & Experience
Core IAM / CIAM Expertise
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Strong experience in Customer Identity & Access Management (CIAM)
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Deep knowledge of:
- Authentication & Authorization (OAuth2, OIDC, SAML)
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Identity Federation and B2C/B2B identity models
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Experience with identity lifecycle management and governance
Microsoft Entra Expertise
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Hands-on experience with:
- Microsoft Entra ID and Entra External ID
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Conditional Access, MFA, SSO
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Identity Governance, PIM, Identity Protection
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Understanding of customer identity tenant architecture and integration patterns
Integration & Development
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Experience integrating identity with:
- APIs, microservices, web/mobile applications
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Knowledge of:
- REST APIs
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Token-based security models
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Identity SDKs (e.g., MSAL)
Security & Compliance
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Knowledge of below are added advantage:
- Zero Trust Architecture
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Data privacy regulations (GDPR, etc.)
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Experience implementing secure access controls and risk-based authentication
Preferred Qualifications
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BE / B Tech / B Sc Equivalent – Preferably Computer Science
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Microsoft certifications (e.g., Microsoft Identity and Access Administrator)
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Experience with CIAM deployments (millions of users) in productions
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Prior experience with multi-cloud or hybrid IAM environments
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Exposure to DevSecOps and automation pipelines
Other Key Competencies
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Strong consulting and stakeholder management skills
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Ability to translate business requirements into technical solutions
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Problem-solving mindset with a focus on security and user experience
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Excellent communication, Interpersonal and documentation skills
