Title: Assistant to Director – Business Operations
Department: Business Operations
Reporting To: Director – Business Operations
Role Summary
MS Clinical Research (MSCR) is looking for a highly organized, proactive, and detail-oriented Assistant to Director – Business Operations to support the Director in managing day-to-day operational, administrative, coordination, and strategic activities. The role requires strong communication, multitasking, and follow-up skills to ensure smooth execution of business operations across departments.
The ideal candidate should be capable of handling confidential information, coordinating with internal and external stakeholders, preparing reports and presentations, managing schedules, and supporting operational projects in a fast-paced clinical research environment.
Key Responsibilities
Executive & Administrative Support
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Provide end-to-end administrative support to the Director – Business Operations.
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Manage calendars, meetings, appointments, travel schedules, and business correspondence.
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Prepare meeting agendas, MOMs (Minutes of Meeting), presentations, and follow-up trackers.
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Coordinate internal and external meetings with stakeholders, clients, vendors, and teams.
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Handle confidential documents and sensitive information professionally.
Business Operations Coordination
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Track ongoing projects, tasks, and timelines to ensure timely completion.
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Coordinate with Clinical Operations, Medical, and other teams for operational requirements.
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Maintain operational dashboards, reports, trackers, and documentation.
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Assist in process improvement initiatives and operational efficiency projects.
Communication & Follow-Ups
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Act as a coordination point between the Director and internal/external stakeholders.
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Ensure timely follow-ups on action items, approvals, and pending tasks.
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Draft professional emails, business communication, and reports.
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Support vendor coordination and client communication when required.
Reporting & Documentation
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Prepare MIS reports, presentations, summaries, and analytical reports.
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Maintain organized records of operational documents and business data.
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Support in policy documentation, SOP coordination, and operational documentation.
Event & Meeting Coordination
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Coordinate leadership meetings, business reviews, employee engagement activities, and operational events.
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Assist in organizing conferences, workshops, and client visits.
Required Skills & Competencies
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Excellent organizational and multitasking abilities.
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Strong written and verbal communication skills.
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High level of professionalism and confidentiality.
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Strong follow-up and coordination skills.
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Ability to work independently and manage priorities.
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Good analytical and problem-solving skills.
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Proficiency in MS Office (Excel, PowerPoint, Word, Outlook).
Educational Qualification
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Bachelor’s degree in Business Administration, Management, Life Sciences, or related field.
Experience Required
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1–2 years of experience in executive assistance, business operations coordination, administration, or project coordination roles.
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Experience in healthcare, clinical research, pharmaceutical, or service industries will be an advantage.
Preferred Qualities
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Proactive and solution-oriented mindset.
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Ability to handle dynamic work environments.
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Strong interpersonal and stakeholder management skills.
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Attention to detail and ownership mindset.
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Ability to maintain professionalism under pressure.
Key Performance Indicators (KPIs)
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Timely completion of assigned operational tasks.
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Effectiveness of coordination and follow-ups.
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Accuracy and quality of reports/documentation.
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Calendar and meeting management efficiency.
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Support provided towards operational improvements and business execution.
