Key Responsibilities:
- Respond to customer inquiries via phone, WhatsApp, Company website, or other social media platforms in a timely and professional manner
- Handle and resolve customer complaints effectively
- Provide accurate information about products, services, and company policies.
- Maintain customer records and update databases.
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal departments to resolve customer issues.
- Process orders, forms, applications, and requests.
- Key Skills & Competencies:
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution ability
- Active listening skills
- Patience and empathy
- Ability to work under pressure
- Basic computer knowledge (MS Office, CRM systems)
- Multitasking abilityMeet performance targets such as response time and customer satisfaction levels.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Work Location: In person
