Outbound Insurance Telecaller
Job Type: Full-time
Location: Ernakulam- Corporate Office
Experience: 0–3 Years (Freshers with excellent communication skills may also apply)
Industry: Insurance / BFSI
Job Summary
We are looking for an energetic and target-driven Outbound Insurance Telecaller to generate qualified leads and promote insurance products over the phone. The ideal candidate should possess excellent communication skills, the ability to build customer relationships, and a passion for achieving sales targets while providing exceptional customer service.
Key Responsibilities
- Make outbound calls to prospective customers from company-provided databases.
- Introduce and explain health, motor, life, travel, and general insurance products.
- Understand customer requirements and recommend suitable insurance solutions.
- Generate quality leads and schedule appointments for the sales team where required.
- Follow up with interested prospects until policy issuance.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve daily, weekly, and monthly calling and sales targets.
- Handle customer queries professionally and provide accurate product information.
- Coordinate with insurance companies and internal teams for policy processing.
- Ensure compliance with IRDAI regulations and company policies.
- Build long-term customer relationships through regular follow-ups.
- Update lead status and prepare daily activity reports.
Required Skills
- Excellent communication skills in English and Malayalam
- Good convincing and negotiation skills.
- Strong interpersonal and customer service orientation.
- Ability to handle objections and close sales.
- Basic computer knowledge (MS Office, CRM, email).
- Ability to work in a target-oriented environment.
- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.
Qualifications
- Minimum Higher Secondary (12th Pass).
- Graduate preferred.
- Experience in Insurance, Banking, Financial Services, BPO, Telecalling, or Sales is an added advantage.
- Freshers with excellent communication skills are welcome to apply.
Preferred Experience
- Outbound Telecalling
- Insurance Sales
- Lead Generation
- Customer Relationship Management
- BPO/Call Center
- Banking & Financial Services
Key Performance Indicators (KPIs)
- Daily outbound calls completed.
- Quality leads generated.
- Conversion rate.
- Policies issued.
- Premium generated.
- Customer follow-up completion.
- Customer satisfaction score.
- CRM data accuracy.
Salary & Benefits
- Attractive Fixed Salary
- Performance-based Incentives
- Monthly Rewards & Recognition
- Training & Career Development
- Paid Leave
- Health Insurance (as per company policy)
- Career Growth Opportunities
Why Join Us?
- Work with all leading insurance companies.
- Attractive incentive structure with unlimited earning potential.
- Professional training and continuous learning.
- Supportive work environment.
- Excellent career growth in the insurance industry.
Job Types: Full-time, Permanent
Schedule:
- Day Shift
- Monday to Saturday
Language Preference:
- English (Preferred)
- Malayalam (Preferred)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
