Job Summary
We are looking for enthusiastic and customer-focused Freshers to join our Customer Support team. The role involves handling customer queries through email, providing timely resolutions, maintaining service quality, and ensuring an excellent customer experience. Candidates should possess strong written communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to customer queries and concerns via email in a professional and timely manner.
- Resolve customer issues by providing accurate information and appropriate solutions.
- Maintain high standards of email etiquette, grammar, and professionalism.
- Record customer interactions and update CRM or internal systems accurately.
- Escalate complex customer concerns to the appropriate department when required.
- Follow company policies, SOPs, and quality standards while handling customer requests.
- Meet daily productivity, quality, and turnaround time (TAT) targets.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain confidentiality of customer information and company data.
- Continuously improve product knowledge and customer service skills through training.
Eligibility Criteria
- Graduate in any discipline.
- Freshers are encouraged to apply.
- Hindi language proficiency is mandatory.
- Basic written English communication skills are required.
- Good typing speed and computer knowledge.
- Familiarity with MS Office and email platforms is an advantage.
- Willingness to work in rotational shifts, if required.
Required Skills
- Excellent written communication in Hindi.
- Basic written communication in English.
- Strong customer service orientation.
- Good problem-solving and analytical skills.
- Ability to multitask and prioritize work effectively.
- Attention to detail and accuracy.
- Positive attitude with a willingness to learn.
- Team player with good interpersonal skills.
Preferred Candidate Profile
- Fluent in Hindi (reading, writing, and typing).
- Strong email drafting skills.
- Customer-centric approach with patience and empathy.
- Ability to work under pressure and meet deadlines.
- Quick learner with a proactive mindset.
What We Offer
- Comprehensive training for freshers.
- Career growth and development opportunities.
- Supportive and collaborative work environment.
- Performance-based incentives and recognition.
- Opportunity to build a career in customer support and operations.
Please note: We are a professional recruitment agency, not the direct employer for this position.
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
