Job Summary :
We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate should possess excellent communication skills, be willing to work in rotational shifts, and be passionate about delivering exceptional customer service.
Key Responsibilities :
Handle customer queries via phone, email, chat, or other communication channels. Resolve customer concerns promptly and professionally.
Provide accurate information about products and services.
Maintain detailed records of customer interactions.
Escalate complex issues to the appropriate team when required.
Ensure a high level of customer satisfaction by delivering quality support.
Follow company policies and service standards.
Requirements :
Graduate in any discipline (preferred).
Fresher to 2 years of experience in customer support, BPO, or a similar role.
Willingness to work from the office (WFO).
Comfortable working in rotational shifts, including weekends if required.
