Job Title: Service Manager / Trip Coordinator
Department: Operations / Tour Services
Reports To: Operations Manager / Management
Job Purpose:
To coordinate and monitor the complete execution of tours and trips, ensuring smooth travel arrangements, timely communication, customer satisfaction, and proper coordination with hotels, transport providers, guides and other service partners.
Key Responsibilities
- Coordinate the end-to-end execution of assigned trips.
- Act as the primary point of contact for customers during the trip.
- Coordinate with hotels, transporters, drivers, guides, restaurants and local service providers.
- Ensure all bookings and services are arranged as per the approved itinerary.
- Coordinate airport/railway station/bus pickup and drop-off arrangements.
- Monitor daily trip schedules and ensure activities are carried out on time.
- Assist customers with queries, requests and service-related issues during the trip.
- Handle and resolve on-trip complaints or emergencies promptly.
- Maintain regular communication with the travelling group and service providers.
- Verify hotel check-ins, transfers, sightseeing and other inclusions.
- Coordinate with the internal Sales and Operations teams regarding trip requirements.
- Keep track of changes in itinerary, transportation timings, room requirements and other special requests.
- Ensure vendors and service providers deliver services as committed.
- Collect customer feedback after completion of the trip.
- Prepare basic trip completion reports and highlight any issues or service gaps.
- Maintain proper records of trip-related expenses, vouchers and service confirmations.
- Support the team in improving customer experience and service quality.
Essential Skills
- Good communication and interpersonal skills.
- Strong coordination and follow-up skills.
- Ability to handle customers professionally.
- Problem-solving and decision-making ability.
- Good knowledge of travel operations and itineraries.
- Ability to work under pressure and manage multiple tasks.
- Willingness to travel/visit clients or accompany trips when required.
- Basic knowledge of MS Office/Google Workspace.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
Work Location: In person
