Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information about products and services.
- Follow up with customers regarding appointments, orders, and feedback.
- Maintain customer records and update databases.
- Assist with office administration, documentation, and filing.
- Coordinate with different departments to resolve customer concerns.
- Manage emails, phone calls, and other correspondence.
- Support scheduling, data entry, and general office tasks.
Requirements
- Excellent communication and interpersonal skills.
- Basic computer knowledge (MS Office, email, data entry).
- Strong organizational and multitasking abilities.
- Customer-focused attitude and problem-solving skills.
- Previous experience in telecalling, customer service, or office administration is preferred.
- Proficiency in English and Hindi (spoken and written) is preferred.
- Experience working with CRM software is preferred.
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Application Question(s):
- Are you located in Trivandrum ?
Work Location: In person
