Job Title: Customer Support Executive
Location: Bhopal
Experience: 1+ Years
Job Overview
We are looking for a proactive and customer-focused Customer Support Executive to join our team. The role involves handling customer interactions through both voice and non-voice channels, along with outbound calling, lead generation, and supporting sales conversions.
Key Responsibilities
- Handle customer queries via calls, emails, and chat in a timely and professional manner
- Make outbound calls to potential and existing customers
- Generate leads through calls, follow-ups, and customer interactions
- Convert leads into customers by effectively explaining products/services
- Support sales efforts and achieve assigned conversion targets
- Maintain accurate records of customer interactions and follow-ups
- Ensure high levels of customer satisfaction and engagement
Required Skills
- Strong communication skills (verbal and written)
- Experience or willingness to work on outbound calling, lead generation, and sales conversion
- Ability to handle both voice and non-voice processes
- Good listening, negotiation, and persuasion skills
- Basic computer knowledge (MS Office, CRM tools preferred)
Preferred Qualifications
- Graduation in any field
- Prior experience in customer support, telecalling, sales, or lead generation is a plus
Job Type: Full-time
Pay: From ₹20,000.00 per month
Application Question(s):
- Current CTC/Expected CTC
- notice period
Experience:
- Customer support: 1 year (Required)
Language:
Work Location: In person
