We are looking for motivated and customer-focused CRM Executives/Associates to joitaining strong relationships with customers, doctors, hospitals, distributors, and other hean our healthcare/pharmaceutical team. The candidate will be responsible for mainlthcare professionals while ensuring accurate CRM records and timely follow-ups.
The role is suitable for both freshers and experienced candidates who have good communication skills, basic computer knowledge, and an interest in the healthcare/pharmaceutical industry.
Key Responsibilities
Manage and maintain customer and healthcare-professional information in the CRM system.
Make regular calls and follow-ups with doctors, hospitals, distributors, retailers, and customers.
Maintain accurate records of interactions, enquiries, orders, complaints, and follow-ups.
Coordinate with the Sales, Marketing, Dispatch, and Accounts teams.
Handle customer queries and ensure timely resolution of issues.
Track leads, opportunities, follow-ups, and conversions through the CRM.
Support the sales team with customer data and reports.
Prepare daily/weekly/monthly CRM and sales-support reports.
Maintain professional relationships with existing customers and healthcare professionals.
Follow up on product enquiries, orders, payments, and service-related matters as required.
Ensure all CRM information is updated accurately and on time.
Assist in customer retention and business-development activities.
Follow company policies, compliance requirements, and ethical standards applicable to the pharmaceutical/healthcare industry.
Eligibility – Freshers
Graduate in any discipline; BBA, B.Com, B.Sc., B.Pharm, M.Pharm, MBA/PGDM or healthcare-related qualifications may be preferred depending on the role.
Fresh graduates can apply.
Good verbal and written communication skills.
Basic knowledge of MS Office/Excel and computers.
Good interpersonal and follow-up skills.
Willingness to learn about healthcare/pharmaceutical products and CRM processes.
Positive attitude and ability to work in a team.
Eligibility – Experienced Candidates
1–5+ years of experience in CRM, pharmaceutical sales support, healthcare, customer relationship management, telesales, inside sales, or a related field.
Experience working with doctors, hospitals, distributors, retailers, or healthcare clients will be an advantage.
Experience with CRM software and MS Excel preferred.
Strong customer-handling and follow-up skills.
Ability to manage multiple customers and priorities independently.
Key Skills
Customer Relationship Management
Communication & Interpersonal Skills
Customer/Doctor Follow-up
CRM Software
MS Excel & MS Office
Data Management
Lead Management
Sales Coordination
Reporting & Documentation
Problem Solving
Teamwork
Time Management
Preferred Qualities
Professional and confident communication.
Strong attention to detail.
Good telephone etiquette.
Target-oriented approach.
Ability to build long-term customer relationships.
Willingness to learn and grow in the healthcare/pharma industry.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
