Account Manager | Delivery Lead | Client Success
Experience: 3–8 Years
Location: Visakhapatnam (Work From Office)
Employment Type: Full-Time
Job Summary
We are looking for an experienced Account Manager to lead client engagements, delivery operations, and strategic account management. The ideal candidate will have a strong background in stakeholder management, vendor management, delivery governance, and team leadership. This role requires excellent communication, ownership, and the ability to manage multiple client accounts while ensuring successful project delivery and high customer satisfaction.
Key Responsibilities
- Manage end-to-end client accounts and act as the primary point of contact.
- Build and maintain strong relationships with clients, stakeholders, and leadership teams.
- Drive delivery excellence by coordinating with recruitment, delivery, operations, and support teams.
- Lead and mentor cross-functional teams to ensure timely and high-quality project execution.
- Manage vendors and implementation partners, ensuring SLA compliance and service quality.
- Conduct regular client governance meetings, business reviews, and account health checks.
- Handle project escalations, identify risks, and implement mitigation plans.
- Track delivery metrics, utilization, revenue, and account performance.
- Collaborate with internal teams to improve operational efficiency and customer experience.
- Identify opportunities for account growth, renewals, and additional business.
Required Skills
- 3–8 years of experience in Account Management, Delivery Management, Client Success, or IT Services.
- Strong experience in Stakeholder Management and executive-level communication.
- Proven expertise in Vendor Management and partner coordination.
- Experience leading delivery teams and managing cross-functional projects.
- Excellent leadership, people management, and mentoring skills.
- Strong problem-solving, negotiation, and conflict-resolution abilities.
- Experience managing SLAs, KPIs, project governance, and client escalations.
- Knowledge of CRM and project management tools such as Salesforce, HubSpot, Jira, Azure DevOps, or Zoho CRM.
- Ability to work in a fast-paced startup environment with high ownership.
Preferred Industry
- IT Services
- IT Staffing
- Digital Engineering
- Consulting
- Managed Services
- Technology Services
Work Location: In person
