Roles and Responsibilities:-
- Prepare Training Module to conduct the training, Such as Product & Process Training, Soft Skills
- Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
- Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc.
- Provide consistent coaching and feedback to enhance employee performance.
- Support floor training initiatives, and intermittently assist in design and development of training material.
- Provide feedback and input for training content enhancement and development.
- Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
- Coach advisors on improvement in products & processes, Create learning solutions and customize training delivery. Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training.
- Organize JKQ & Complete Certification Process.
- Conduct Session on Compliance & Customer Satisfaction.
- You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the right to change these at its discretion.
Desired Candidate Profile:-
- Minimum Graduate or Post Graduate.
- Talkative, Enthusiastic, and Innovative.
- Knowledge of Global Market. (Forex & Comex)
- Fluent English Communication, Sales & Marketing Skills require
Perks and Benefits:-
- Overseas Trip by Company.
- Fixed in-hand salary.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Experience:
- Training & development: 1 year (Preferred)
Work Location: In person
