Company Description
We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Requirements
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Experience : 5.5+ years
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Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) / Supply Chain Management (SCM) or AX 2012.
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Strong expertise in Dynamics 365 SCM modules including Inventory Management, Warehouse Management, Procurement & Sourcing, Production Control, Master Planning, and Transportation Management.
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Proven experience leading full-cycle D365 SCM implementation projects from discovery through go-live and hypercare.
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Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory management, warehouse operations, and production planning.
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Experience conducting business process analysis, fit-gap assessments, solution design workshops, and requirements gathering sessions.
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Expertise in configuring Dynamics 365 SCM modules based on business requirements and industry best practices.
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Experience supporting both implementation and Application Management Services (AMS) engagements.
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Strong knowledge of User Acceptance Testing (UAT), System Integration Testing (SIT), deployment planning, and post-production support.
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Experience working within ITIL-based support frameworks and managing SLA-driven incident, problem, and change management processes.
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Proficiency in creating Functional Design Documents (FDDs), business process maps, RCA reports, test scripts, training materials, and solution documentation.
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Experience with ITSM tools such as ServiceNow, Jira, or Azure DevOps for support and project management.
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Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, regression testing, and change management.
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Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.
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Excellent analytical, troubleshooting, stakeholder management, communication, and mentoring skills with the ability to perform effectively in fast-paced client environments.
Responsibilities
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Lead end-to-end Microsoft Dynamics 365 SCM implementation projects from discovery, solution design, configuration, testing, deployment, and hypercare support.
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Conduct business workshops, gather and analyze requirements, perform fit-gap analysis, and recommend scalable supply chain solutions.
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Configure and deploy Dynamics 365 SCM modules including Inventory Management, Procurement & Sourcing, Warehouse Management, Production Control, Master Planning, and Transportation Management.
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Prepare functional design documents, business process maps, configuration documentation, test scripts, and user training materials.
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Collaborate with technical consultants and developers to translate business requirements into effective technical solutions and integrations.
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Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and production go-live activities.
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Deliver end-user training and provide functional knowledge transfer to business and support teams.
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Act as the functional escalation point for L2/L3 support, resolving complex issues related to procurement, warehouse operations, production, inventory, and planning.
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Investigate production incidents, perform root cause analysis, and recommend long-term corrective actions and system improvements.
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Manage support tickets, service requests, enhancements, and change requests while ensuring compliance with agreed service levels.
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Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing and deployment activities.
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Identify opportunities for continuous process improvement and implement system enhancements to optimize supply chain operations.
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Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts.
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Mentor junior consultants, provide functional leadership, and support successful project delivery across implementation and managed services engagements.
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Partner with business stakeholders, project managers, architects, and cross-functional teams to ensure high-quality delivery and customer satisfaction.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
