1. Technical Support
Provide technical support and troubleshooting assistance to employees.
Respond to and resolve IT-related issues promptly.
Train staff new software and hardware as necessary.
2. Asset Management
Oversee the tracking, maintenance, and lifecycle control of all IT hardware
to ensure accuracy, accountability, and efficient use of company resources.
3. IT Projects
Assist in planning and implementing IT projects and upgrades.
Collaborate with other departments to understand and address their IT needs.
Stay current with emerging technologies and recommend improvements.
4. Vendor Management:
Liaise with IT vendors to procure hardware, software, and services. Evaluate vendor performance, manage contracts, and ensure service level agreements (SLAs) are met.
