Key Focus and Objectives for Role: Provide strategic leadership of the SAM service Establish SAM process measures and targets for the department Ensure SAM department and resources are aligned with technology organization's strategic vision Establish and communicate the process mission, goals, and objectives to all stakeholders Documenting and maintaining required SAM processes, policies, and procedures Produce and deliver powerful and expressive PowerPoint presentations, often to explain highly complex software licensing models, metrics, and implications to a myriad of stakeholders, often with conflicting priorities and agendas, in a clear and simplistic manner Resolving cross-functional disconnects and issues that arise Monitoring, measuring, and reporting on the effectiveness of the SAM process to senior management and key stakeholders Identify continuous process redesign, improvement opportunities and projects Internally align with key stakeholders to develop relationships for proactive software management Lead efforts to create process and work instruction documents across the software landscape for consistent and measurable output Align with internal departments (Procurement, Vendor Management, Legal, etc.) to ensure all aspects of software license and compliance management are captured and reported as required Interpret software license agreements (extracting key management criteria) and evaluating the impact to the overall organization/strategic direction Make recommendations to Sr. Leadership on ways to streamline and improve practices that impact SAM efforts Lead and assist with key SAM initiatives as defined by the Client Roles & Responsibilities: Consulting customers regarding SAM project requirements Interaction with customers to troubleshoot and solve configuration issues Creating SAM technical and functional documentation as per requirements Supporting and training of internal SAM Technical team members and customers
