Designation- IT Helpdesk Executive
Desired Experience - 0 to 1 Year
Work Description
Responsible for Service desk Delivery Call logging / follow ups/ closures for various incidents related to various applications and OS. Call escalation for the issues which are not of user end. Support for various departments Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues. EOD pending tickets reports. Daily MIS report. Weekly Tracker Service desk mails handling. Vendor coordination Provide First Level Support over Message Delivery System (Telephone, email) Well verse with MS Office, Windows Operating System etc Answer staff questions in person and via phone on all company supported applications. Advise staff on appropriate action. Serve as liaison between staff and the technology department to resolve issues. Work one-on-one with staff on application projects. Document resolutions for future reference. Other duties as assigned
Pay: Up to ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
