Desktop Support Engineer (L2)
Location: Vijayawada, Andhra Pradesh
Job Summary
We are looking for a skilled Desktop Support Engineer (L2) to provide technical support for end-user hardware, software, Windows operating systems, Office 365, Outlook, Active Directory, Exchange, and enterprise applications. The ideal candidate should have strong troubleshooting skills and experience in handling L2 desktop support issues while ensuring SLA compliance.
Key Responsibilities
- Provide Level 2 technical support for desktops, laptops, and end-user devices.
- Troubleshoot hardware, Windows OS, Office 365, Outlook, Active Directory, Exchange, and application-related issues.
- Resolve incidents using remote support tools and onsite troubleshooting when required.
- Manage and update incidents through ITSM ticketing tools while meeting SLA timelines.
- Support standard desktop software images and hardware components.
- Handle high-priority incidents to minimize business downtime.
- Coordinate with internal support teams for issue resolution and escalations.
- Maintain accurate documentation of tickets and technical resolutions.
- Build strong working relationships with users and cross-functional teams.
- Follow IT support processes, policies, and documentation standards.
Required Skills
- Windows 10/11 Administration
- Desktop & Laptop Troubleshooting
- Microsoft Office 365 & Outlook
- Active Directory
- Exchange Server (Basic Knowledge)
- Remote Support Tools
- ITSM Ticketing Tools (ServiceNow, BMC Remedy, etc.)
- Hardware & Software Troubleshooting
- Basic Networking Knowledge
- Strong Communication & Customer Support Skills
Qualifications
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–5 years of experience in Desktop Support / End User Computing (L2).
- Experience supporting enterprise IT environments.
- Excellent communication and problem-solving skills.
Apply Now
Interested candidates can share their updated resume at [email protected]
Please mention the following details in your email:
- Current CTC
- Expected CTC
- Notice Period
- Current Location
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
