Key Responsibilities:
1. Strategic Leadership & Digital Transformation
- Develop and implement the overall IT strategy in alignment with business goals (lending, collections, digital channels)
- Lead digital transformation initiatives, including moving to cloud-native platforms (AWS/Azure), mobile-first adoption, and AI/ML initiatives
- Act as a strategic technology resource for the company
2. Technology Operations & Infrastructure Management
- Own the core lending system (LOS, LMS, Collections) and ensure 99.9% uptime for business-critical applications
- Manage IT infrastructure (servers, networks, data centers, cloud infrastructure)
- Establish Disaster Recovery (DR) and Business Continuity Plans (BCP) to maintain operational stability
3. Cybersecurity & Regulatory Compliance
- Ensure full compliance with RBI IT Framework for NBFCs, data privacy laws, and cybersecurity standards
- Implement robust cybersecurity controls (firewalls, endpoint security, penetration testing)
- Manage IT audits and regulatory reporting
4. Team Management & Vendor Relations
- Lead, mentor, and build a high-performing IT team
- Manage relationships with technology vendors, FinTech partners, and IT service providers
- Negotiate contracts to ensure cost-effective solutions
- 5.Digital Transformation: Lead innovation initiatives including API integrations with fintech partners, cloud migration, and AI-driven automation
- 6.Security & Infrastructure: Oversee network operations, data security, cybersecurity, and vendor management to maintain high system reliability
- 7.Team Leadership: Manage a team of internal developers and external IT vendors throughout the system development life cycle (analysis to deployment)
- 8. Budgeting: Manage the annual IT capital and operational budget (CAPEX/OPEX)
9. Soft Skills: Strong negotiation, vendor management, and excellent verbal/written communication skills
- 10. Data Analysis: Use SQL to analyse backend data, validate data migration, and ensure data integrity
Key Competencies
- Strong understanding of financial regulations (RBI).
- Excellent strategic thinking, decision-making, and analytical skills.
- Effective stakeholder management and communication skills.
