We are seeking an experienced and customer-focused Senior Showroom Sales Executive to join our jewellery showroom in Hyderabad. The ideal candidate will have a strong background in jewellery retail sales, exceptional customer service skills, and the ability to build long-term relationships with clients. This role requires product knowledge, sales expertise, and a commitment to delivering a premium shopping experience while achieving sales targets.
Key Responsibilities
- Welcome customers and provide a personalized, high-quality shopping experience.
- Understand customer preferences and recommend suitable gold, diamond, platinum, silver, and gemstone jewellery.
- Achieve individual and showroom sales targets through effective selling techniques.
- Explain jewellery features, purity, certifications, pricing, making charges, and exchange policies clearly to customers.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Handle high-value transactions accurately and ensure proper billing procedures.
- Assist customers with custom orders, bridal jewellery selections, and special occasions.
- Maintain attractive product displays and ensure showcases are clean, organized, and well-stocked.
- Monitor inventory movement and coordinate with inventory and store teams for replenishment.
- Ensure compliance with company policies, security procedures, and quality standards.
- Handle customer queries, complaints, and service requests professionally and promptly.
- Stay updated on jewellery trends, new collections, and competitor offerings.
- Mentor junior sales executives by sharing product knowledge and best sales practices.
- Support showroom events, exhibitions, festive promotions, and marketing campaigns.
- Prepare daily sales reports and provide feedback to the showroom manager.
Required Qualifications
- Bachelor's degree or equivalent qualification.
- 58 years of experience in jewellery retail sales, with at least 2 years in a senior sales role.
- Experience in selling gold, diamond, and premium jewellery products.
- Fluency in English, Telugu, and Hindi is preferred.
- Strong communication, negotiation, and interpersonal skills.
- Good understanding of jewellery valuation, hallmarking, certifications, and retail billing systems.
- Proficiency in POS systems and basic computer applications.
Key Skills
- Jewellery product knowledge
- Luxury retail sales
- Customer relationship management
- Upselling and cross-selling
- Team mentoring
- Sales target achievement
- Complaint resolution
- Inventory awareness
- Communication and presentation
- Professional grooming and etiquette
Key Performance Indicators (KPIs)
- Monthly and annual sales target achievement
- Average bill value and conversion rate
- Customer satisfaction and repeat business
- Cross-selling and upselling performance
- Customer retention
- Inventory accuracy and product handling
- Compliance with showroom policies and SOPs
Preferred Candidate Profile
- Passion for luxury retail and customer service.
- Strong relationship-building and consultative selling skills.
- Ability to work under pressure during weekends, festivals, and peak sales periods.
- Positive attitude, integrity, and professional appearance.
- Leadership qualities with the ability to guide and motivate junior team members.
Pay: ₹50,000.00 - ₹70,000.00 per month
Work Location: In person
