Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Description
Role: ServiceNow Integration & ITSM Expert
Designation: Senior Software Engineer / Lead Analyst (SSE / LA)
Experience: 6–8 Years
Location: Bangalore / Chennai
Position ID: JJ0326-0845
Employment Type: Full Time
Role Overview
We are looking for a ServiceNow technical expert with strong experience in ITSM implementation, system integrations, and enterprise data migration. The role requires a candidate who can work across platform development, integrations with external applications, and migration of legacy ticketing systems into ServiceNow.
#LI-SK50
Your future duties and responsibilities
Key Responsibilities
ServiceNow Implementation & Development
Design, develop, and configure ServiceNow solutions across ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management.
Perform hands-on platform development including scripting, configurations, and workflow design.
Required qualifications to be successful in this role
Must to Have Skills
Develop scalable solutions aligned with ServiceNow development best practices.
Integration Architecture
Design and implement integrations between ServiceNow and enterprise systems using:
REST / SOAP APIs, Integration Hub, MID Server, Web services
Integrate ServiceNow with external applications such as monitoring tools, OSS/BSS platforms, enterprise systems, and ticketing systems.
Data Migration & Platform Onboarding
Lead migration of ticketing data from legacy tools into ServiceNow.
Design and execute data transformation, cleansing, and migration strategies.
Implement bulk data import frameworks using Import Sets, Transform Maps, and ETL approaches.
Ensure data integrity and consistency during migration activities.
CMDB Architecture & Implementation
Design and implement CMDB data models aligned with ServiceNow CSDM framework.
Implement CI discovery, service mapping, and CMDB data governance practices.
Work with enterprise teams to onboard infrastructure, application, and service data into CMDB.
Solution Demonstration & Stakeholder Engagement
Conduct solution demonstrations and capability presentations for clients and internal stakeholders.
Build and maintain demo environments and use cases to showcase ServiceNow platform capabilities.
Translate technical architecture into business value explanations for leadership teams and executives.
Collaboration & Technical Leadership
Collaborate with solution architects, developers, and business analysts in enterprise implementation programs.
Provide technical guidance and mentoring to junior team members.
Participate in design discussions, architecture reviews, and solution workshops.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
