Role Overview
We are looking for a detail-oriented Back Office Operations Executive responsible for managing operational processes, onboarding support, transaction processing, and post-service assistance across multiple business verticals. The role involves coordinating with customers, internal teams, and external stakeholders to ensure smooth operations, accurate documentation, timely issue resolution, and compliance with internal processes in a fast-paced multi-brand environment.
Key Responsibilities:
- Handle end-to-end operational workflows including onboarding support, documentation verification, transaction processing, and post-service assistance.
- Verify customer details, KYC documents, and other required records received from Sales or platform channels.
- Process, track, and maintain operational records, transactions, requests, and service updates across business functions.
- Act as the first point of contact for customer, seller, or partner queries related to products, services, and operational processes.
- Coordinate with Sales teams for onboarding status, customer communication, and follow-ups.
- Coordinate with Accounts for payment status, commissions, settlements, refunds, payouts, and financial clarifications.
- Work closely with Back Office and Operations teams for account updates, documentation corrections, and process execution.
- Coordinate with IT/Platform teams to resolve dashboard, system, access, or technical issues.
- Maintain accurate data entry, operational trackers, transaction records, and documentation.
- Monitor operational workflows and escalate delays, discrepancies, technical issues, or service gaps whenever required.
- Provide post-service support including updates, corrections, service requests, and issue resolution.
- Track operational KPIs, recurring issues, customer feedback, and share operational reports or process improvement suggestions.
- Ensure compliance with internal policies, documentation standards, and operational procedures.
Required Skills & Qualifications:
- Experience in back office operations, customer support, operations support, fintech, retail, BFSI, or e-commerce environments.
- Understanding of operational workflows including onboarding, documentation, transactions, order management, settlements, and customer support processes.
- Knowledge of KYC verification, documentation handling, and operational compliance is preferred.
- Strong coordination skills to work effectively with Sales, Accounts, Operations, Support, and IT teams.
- Ability to manage operational processing along with customer or partner interactions.
- Comfortable working with data entry, dashboards, operational trackers, CRM, or internal systems.
- Strong attention to detail with excellent documentation and record management skills.
- Ability to manage multiple tasks, cases, transactions, or support requests simultaneously.
- Good communication and interpersonal skills with a solution-oriented mindset.
- Fluency in local language(s) along with basic English/Hindi communication.
- High ownership, strong follow-up discipline, and ability to work in a fast-paced startup or multi-brand environment.
- Prior experience in fintech, financial services, retail, e-commerce, marketplace operations, or similar industries will be an added advantage.
Pay: ₹15,000.00 - ₹25,000.00 per month
Education:
Work Location: In person
