1. Purpose of the Role
The PMO Analyst/Support role is responsible for coordinating the end-to-end intake of new business requests, maintaining the demand pipeline, preparing governance materials, and supporting prioritisation and decision-making processes across the IT portfolio. The role acts as a key liaison between business requesters and IT Business Partners, ensuring clarity, consistency, and strong governance discipline throughout the intake and triage lifecycle.
2. Key Responsibilities
2.1 Intake & Demand Coordination
-
Coordinate the end-to-end intake of new business requests, ensuring all submissions are complete, well defined, and aligned to the intake framework.
-
Act as the primary liaison between requesters and IT Business Partners to clarify requirements, priorities, impacts, and urgency.
-
Maintain and continuously update the demand pipeline with accurate status, categorization (BAU, non-BAU), and sequencing.
2.2 Governance & Reporting Support
-
Prepare materials and data inputs for PMO triage meetings and IT SteerCo, including demand summaries, scoring, recommendations, and prioritisation insights.
-
Track decisions, actions, and follow-ups from governance forums, ensuring timely communication back to requesters and IT Business Partners.
-
Support continuous improvement by identifying bottlenecks, recurring issues, or gaps in demand documentation.
3. Knowledge, Skills & Experience
Essential
-
Strong experience in IT PMO support, demand management, or portfolio coordination roles within technology-focused environments.
-
Excellent stakeholder engagement skills, comfortable interfacing with business requesters and IT Business Partners to refine and challenge demand.
-
Solid understanding of intake, triage, prioritisation, and governance processes (including SteerCo preparation).
-
Ability to interpret business cases, evaluate benefits/effort/impact, and highlight key risks or gaps for decision-making.
-
High attention to detail with strong organisational skills to manage multiple incoming requests simultaneously.
-
Proficiency in preparing clear, concise reporting and slide materials for senior leadership stakeholders.
Desirable
-
Experience of ITSM & work management platforms (ServiceNow, Jira, …)
4. Personal Attributes
-
Highly organised with strong attention to detail.
-
Strong communicator capable of summarising and presenting complex information clearly.
-
Proactive, structured, and reliable, with the ability to follow through on actions and ensure timely updates.
-
Comfortable working with multiple stakeholders and managing concurrent priorities.
5. Role Dimensions
-
Works closely with PMO Manager, IT Business Partners, requesters, Architecture, Finance, and delivery teams.
-
Supports governance meetings and may be required to assist with preparation during peak demand cycles.
