We are looking for an organized and detail-oriented E-Commerce Operations Executive to support the day-to-day management of our online business. This role involves working across product catalog management, order operations, inventory, customer experience, and website updates to ensure smooth and efficient e-commerce operations.
Candidates with prior experience on Shopify are preferred, though experience with other e-commerce platforms is also welcome.
Key Responsibilities
- Manage product listings, updates, collections, and catalog maintenance across the e-commerce platform.
- Monitor inventory and coordinate stock updates to maintain accurate product availability.
- Process customer orders and coordinate fulfillment and shipping activities.
- Respond to customer inquiries, reviews, and support requests in a timely and professional manner.
- Assist in executing promotions, website updates, and marketing campaigns.
- Monitor sales reports and operational metrics to identify trends and opportunities for improvement.
- Coordinate with design, marketing, and operations teams to ensure timely product launches.
- Identify process improvements to enhance operational efficiency and customer experience.
Requirements
- Bachelor's degree in Business, Marketing, Commerce, or a related field.
- Minimum 1 year of experience in e-commerce operations is preferred.
- Experience working with Shopify is highly desirable, but experience with other e-commerce platforms is also acceptable.
- Familiarity with product catalog management, inventory control, and order fulfillment.
- Working knowledge of Microsoft Excel or Google Sheets.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities.
- Excellent communication and problem-solving skills.
- Experience with marketplaces such as Amazon, Flipkart, Myntra, Meesho, or FirstCry is an added advantage.
What We Offer
- Opportunity to work with a growing consumer brand.
- Exposure to end-to-end D2C e-commerce operations.
- A collaborative and entrepreneurial work environment with significant ownership and learning opportunities.
About Passion Pixies
Passion Pixies is building premium, thoughtfully designed products that inspire creativity and learning among kids and youth. From product development to digital experiences, we combine design, technology, and innovation to create engaging experiences for the next generation.
Pay: ₹12,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is the hardest problem you faced in a similar role (if applicable)? How did you resolve it?
Experience:
- E-Commerce: 1 year (Required)
Work Location: In person
