About the Company
Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to
innovate across financial services, technology, healthcare, blockchain, and real estate. Over
the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting
trillions of USD in value through its ecosystem of 10+ global brands.
OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic
Money Institution (EMI) license. It enables customers to send, receive, and hold multiple
currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card
issuance, and currency exchange. OneVault is designed for cross-border trade, international
clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.
Role Overview
We are seeking a Customer Operation Executive with a strong customer-first mindset and
fintech experience. This role involves direct interaction with high-value and international
clients, ensuring seamless support across all service touchpoints while maintaining regulatory
and service excellence.
Key Responsibilities
Resolve issues related to account access, transactions, IBANs, EMI services, and
payments
Assist customers with account opening and document verification related querries.
Respond to customer inquiries in a timely, professional, and empathetic manner
Maintain accurate documentation of customer interactions, resolutions, and follow-ups in
CRM systems
Collaborate closely with Compliance, Support and Technical teams to address
customer concerns
Ensure adherence to regulatory, AML, and data protection standards in all
communications
Identify recurring issues and provide feedback to improve support processes and tools
Deliver a consistently high-quality experience for international and HNI clients
Requirements & Skills
Bachelor’s degree or equivalent professional experience
3+ years of experience in Customer Support Operations, preferably in Fintech /
Financial Services
Knowledge of documentation process – and requirements of both retail and
corporate clients.
Strong verbal and written communication skills (mandatory due to direct HNI and
global client interaction)
Ability to explain complex fintech concepts clearly and confidently
Familiarity with EMI operations, digital payments, IBAN, SEPA, and SWIFT
transfers
Strong problem-solving skills with high attention to detail
Proficiency in CRM systems and customer support tools
Ability to work in a fast-paced, regulated, and shift-based environment
High level of professionalism, discretion, and customer empathy
Location: Mohali, India
