Position: Coordinator – Multidisciplinary Rehabilitation (MDR) Unit
Required Skills & Knowledge
1. Stakeholder Communication & Coordination
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Serve as the single-point administrative interface between Physiotherapy, Occupational Therapy, Audiology & Speech-Language Pathology, Psychology, doctors, outreach teams, and programme managers.
Communicate effectively with doctors, therapists, beneficiaries, caregivers, partner NGOs, and external agencies.
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Handle service enquiries, referral coordination, and grievance escalation in line with MDR SOPs.
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Ensure timely dissemination of OPD schedules, staff rosters, camp plans, and review meeting updates.
2. MDR Administrative Systems & Workflow Management
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Experience in multidisciplinary clinic, hospital, or rehabilitation centre administration preferred.
Strong understanding of office management, coordination, and operational workflows.
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Coordinate space, equipment usage, and shared resource scheduling across MDR services.
3. OPD & Beneficiary Flow Management
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Plan and manage unit-wise and combined MDR OPD schedules for PT, OT, ASLP, Psychology, and medical consultants.
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Coordinate initial multidisciplinary assessments, internal referrals, and follow-up therapy appointments.
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Maintain real-time daily OPD dashboards: registrations, unit-wise caseload, no-shows, carry-forwards, and priority cases.
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Ensure smooth flow for walk-in OPD, school-based services, and outreach referrals.
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Knowledge of hospital/rehabilitation management systems and digital patient records preferred.
4. Finance, Billing & Donor Compliance
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Coordinate unit-wise OPD billing, package-based therapy charges, and hearing/assistive device transactions.
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Track donor-funded vs self-pay beneficiaries and ensure correct financial tagging.
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Monitor pending bills, vendor invoices, and service-level documentation for audits.
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Maintain basic financial MIS for MDR operations: daily collections, monthly revenue, unit-wise expense mapping.
5. MDR Reporting & Data Management
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Prepare daily MDR OPD reports: unit-wise attendance, new registrations, follow-ups, therapy sessions delivered.
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Prepare weekly caseload and performance reports: backlog, pending assessments, therapy adherence, outreach coverage.
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Prepare monthly MDR dashboards: beneficiary reach, services, unit productivity, revenue vs donor coverage, quality indicators.
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Intermediate to advanced Excel skills (pivot tables, dashboards, tracking tools).
6. Review & Performance Presentation Support
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Compile unit-wise and MDR-level KPIs for monthly and quarterly leadership reviews.
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Support performance analysis on quality, efficiency, outreach impact, and OPD growth.
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Prepare professional presentations (PowerPoint).
7. Documentation & Records Maintenance
Maintain complete, accurate, and up-to-date beneficiary files and records.
Ensure proper storage of registration forms, assessments, therapy notes, and follow-up details.
Update digital systems and registers regularly and ensure data accuracy and confidentiality.
8. Networking, Outreach & Referral Systems
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Build and manage partnerships with NGOs, government hospitals, schools, Anganwadi networks, community workers, and referral agencies.
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Coordinate multidisciplinary camps, awareness programmes, and satellite OPD clinics.
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Track referral sources and conversion to OPD/therapy services.
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Support expansion of MDR outreach and self-generation services.
Key Roles & Responsibilities
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Oversee end-to-end administrative operations of the Multidisciplinary Rehabilitation Unit (PT, OT, ASLP, Psychology).
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Manage centralised MDR OPD registration, internal referrals, and beneficiary flow.
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Ensure timely billing, financial documentation, and donor compliance tracking.
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Maintain accurate, confidential, and audit-ready MDR records.
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Coordinate daily with therapists, doctors, outreach teams, finance, and programme managers.
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Act as the primary coordination lead for partner organisations and referral networks.
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Support planning and execution of multidisciplinary camps, school programmes, and satellite clinics.
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Identify operational bottlenecks, quality gaps, and process inefficiencies and recommend system-level improvements.
The package selecetd in zoho 3.5 lakhs to 5 lakhs, however kindly source the candidates between 3.5 lakhs to 4.lakhs
As per the company standard
