Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Incentive Compensation
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with various teams to ensure seamless operations, troubleshooting software problems, and providing solutions that enhance system performance. You will also be responsible for maintaining documentation and ensuring that all systems are functioning optimally, contributing to the overall efficiency of the organization.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and implement improvements as necessary.
Professional & Technical Skills:
- Experience in establish & monitor governance processes across multiple Oracle Fusion Sales Incentive Compensation (OFIC) instances.
- Expertise in Incentive capabilities of Incentive Compensation– Compensation Plan, Payments Life cycle, integrations and data model extensions.
- Should have experience in
Compensation Plan and Components,
Classification and Credit rules
Transaction Process Management
Approvals
Import/Export
Payment Processing
Dispute Management
Draw and Recovery
SOAP/REST APIs
User Defined Queries
Formulas
Reports
Analytics
Flex Fields
- Good To have experience in Territory, Quota management
- Experience in establishing unified design and documentation standards & guidelines.
- Be part of requirement and design discussions for global OFIC implementations to review and approve Compensation Plan and Credit Rule design framework.
- Good to have experience with other oracle cloud integrated applications like Sales cloud and B2B service cloud.
Experience in understanding continuous integration and development.
Additional Information:
- The candidate should have minimum 12 years of experience in Oracle Sales Cloud Incentive Compensation.
- This position is based in Mumbai.
- A 15 years full time education is required.
