About the Role
We are seeking an experienced Scrum Master / Delivery Head to lead and orchestrate the software development lifecycle at
Toolyt, our enterprise CRM SaaS platform. This role is critical in managing our fast-paced development
environment where multiple change requests, enhancements, bug fixes, and client-specific customizations are
delivered continuously. You will be the bridge between our development team, clients, and leadership, ensuring
smooth execution, on-time delivery, and optimal resource utilization.
Key Responsibilities :
1. Development Lifecycle Management
\u2022 Manage end-to-end software development lifecycle for Toolyt's enterprise SaaS platform
\u2022 Coordinate multiple parallel workstreams including enhancements, bug fixes, change requests, and
2. Client-specific customizations
\u2022 Establish and maintain sprint/release schedules with clear milestones and deliverables
\u2022 Implement and enforce SDLC best practices, quality gates, and deployment processes
3. Team Coordination & Task Management
\u2022 Conduct daily standup calls with development team to track progress, identify blockers, and provide
solutions
\u2022 Allocate and dynamically re-allocate tasks based on developer capacity, skills, and priorities
\u2022 Maintain comprehensive task pipeline ensuring no developer is idle or overburdened
\u2022 Balance workload between revenue-generating client work and non-revenue internal tasks
\u2022 Track task profitability metrics and optimize team utilization
4. Client-Specific Project Delivery
\u2022 Gather and document client requirements, ensuring technical feasibility and clarity
\u2022 Ensure developers have all prerequisites (access, documentation, assets, API keys, etc.) before starting
work
\u2022 Monitor client project timelines and proactively manage scope, expectations, and delivery commitments
\u2022 Serve as escalation point for delivery issues or technical blockers
5. Progress Tracking & Reporting
\u2022 Conduct regular code/feature reviews to ensure development is on track with requirements
\u2022 Prepare and present comprehensive sprint reviews, weekly summaries, and monthly reports
\u2022 Track KPIs including velocity, burn rate, bug resolution time, feature delivery timelines, and team
productivity
\u2022 Maintain project documentation, release notes, and changelog for stakeholder communication
\u2022 Generate profitability analysis reports showing resource allocation between revenue and non-revenue
work
6. Quality & Risk Management
\u2022 Ensure code quality standards, testing protocols, and security requirements are met
\u2022 Identify project risks early and develop mitigation strategies
\u2022 Manage technical debt prioritization and balance against feature development
\u2022 Coordinate UAT (User Acceptance Testing) and QA processes
7. Stakeholder Communication
\u2022 Translate technical progress into business-friendly updates for leadership
\u2022 Manage client communication regarding timelines, changes, and deliverables
\u2022 Facilitate collaboration between development, QA, design, and customer success teams
\u2022 Provide visibility into development pipeline and capacity planning
Required Skills:
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Experience managing SaaS or B2B software development projects
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Strong understanding of SDLC, web architecture, APIs, and deployment workflows
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Familiarity with project tools (Jira, Asana, ClickUp, etc.)
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Knowledge of Git, CI/CD, and modern development practices
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Strong communication, leadership, and problem-solving skills
Preferred:
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PMP/CSM certification
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Laravel/PHP knowledge
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CRM or enterprise application experience
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Remote team management exposure
What Success Looks Like:
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High sprint completion rates
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On-time project delivery with minimal escalations
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Transparent reporting and improved development efficiency
Reporting To: Founder & Chairman
Experience: 2-3 years
Employment Type: Full-time
