Company Description
Kerala Cars Pvt. Ltd. (Kairali Ford) is a part of the esteemed INDEL group and operates as the authorized dealer for Ford Cars in Kerala, servicing areas from Trichur to Trivandrum. Kairali Ford has been recognized by Ford India for its excellent service with the prestigious and international 'QUALITY CARE' award.
Role Description
This is a full-time, on-site role for a Service Advisor located in Vadavathoor,Kottayam. The Service Advisor will be responsible for ensuring customer satisfaction by providing customer-focused service, handling customer inquiries, and facilitating aftersales services. The role involves clear communication with customers to understand their needs, providing appropriate solutions, and maintaining a high level of customer service throughout the service process.
Key Responsibilities
- Customer Interaction
- Welcome customers and receive vehicles for service.
- Listen to customer complaints and accurately document issues.
- Explain service recommendations, repair requirements, and costs.
- Vehicle Inspection
- Perform a preliminary inspection of the vehicle.
- Identify visible issues and note them on the job card.
- Recommend preventive maintenance based on vehicle condition and manufacturer schedules.
- Job Card Preparation
- Create service orders/job cards with complete customer and vehicle details.
- Record customer concerns clearly for technicians.
- Coordination with Workshop
- Communicate repair requirements to technicians.
- Monitor repair progress and ensure timely completion.
- Coordinate availability of spare parts when needed.
- Cost Estimation and Approval
- Prepare repair estimates and explain them to customers.
- Obtain customer approval before carrying out additional work.
- Vehicle Delivery
- Review completed work.
- Explain repairs performed and charges incurred.
- Ensure customer satisfaction during vehicle handover.
- Customer Relationship Management
- Handle customer complaints and resolve service-related issues.
- Follow up after service to ensure satisfaction.
- Promote service packages, maintenance plans, and value-added services.
Required Skills
- Good communication and customer service skills
- Basic automotive technical knowledge
- Problem-solving ability
- Computer proficiency (Dealer Management Systems, MS Office)
- Sales and upselling skills
- Time management and multitasking
Location
Job Type: Full-time
Pay: ₹19,000.00 - ₹26,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Experience:
- total work: 3 years (Required)
Work Location: In person
