Job Description
- Operation Analyst – Network Services to support and maintain enterprise network infrastructure across global environments. The role involves network operations, troubleshooting, monitoring, implementation support, incident handling, documentation, and collaboration with global teams to ensure stable and secure network services within SLA/OLA targets.
- Monitor, manage, and troubleshoot enterprise network infrastructure and services
- Support network implementation, migration, and operational activities
- Handle incidents, service requests, and problem management within defined SLA/OLA timelines
- Provide technical support for routing, switching, wireless, SD-WAN, and network management environments
- Recommend improvements related to redundancy, failover, scalability, and network optimization
- Follow standard operational processes and identify opportunities for continuous improvement
- Create and maintain operational procedures, escalation matrices, and recovery/restart workflows
- Participate in troubleshooting, reconstruction, and recovery activities during major incidents
- Perform analysis and remediation of hardware, software, and communication failures
- Prepare and maintain technical documentation, SOPs, and knowledge base articles
- Provide knowledge transfer and technical guidance to team members
- Collaborate effectively with global virtual teams across multiple regions
- Deliver high-quality customer support with strong communication and service orientation.
- Understanding of ITIL framework and hands on experience in ITSM tools (Remedy, Service Now, Jira SM etc) with Incident, Service Request, Problem Management & Change Management processes
Desired profile of the Candidate
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum 5–6 years of hands-on experience in Network Operations, Support, and Troubleshooting within enterprise environments
- Must have hands-on experience with Cisco Routing, Switching, and Wireless LAN Controllers
- Must have hands on experience with Cisco SD-WAN (Viptela) and Cisco SDA (Catalyst Center)
- Must be ready to participate in rotational shift support (AMER/APAC/EMEA) & Public Holiday respectively.
- Must be ready to participate in Weekend On-call support (Once in a month)
- Must be ready to work from office.
Job Location - Bhosari, Pune
Pay: ₹1,000,000.00 - ₹1,300,000.00 per year
Work Location: In person
