We are seeking a Customer Support Executive to provide customer service for our international clients. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through phone, email, chat, and other communication channels.
Key Responsibilities
- Handle inbound and outbound customer interactions for international clients.
- Respond to customer queries via phone, email, and chat in a professional manner.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the relevant departments when necessary.
- Follow company policies, quality standards, and service-level agreements (SLAs).
- Build and maintain positive relationships with customers.
- Meet performance metrics such as customer satisfaction, response time, and resolution rate.
Required Qualifications.
- 0–3 years of experience in customer service, international voice process, or BPO/KPO.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and customer-handling abilities.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to work in day shifts only.
Preferred Skills
- Experience handling international customers.
- Strong listening and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Team-oriented with a customer-first mindset.
Compensation & Benefits
- Competitive salary package
- Performance-based incentives
- Training and career growth opportunities
- International exposure and professional development.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
