Customer Relationship Management (CRM) Executive – Job DescriptionJob Summary
The Customer Relationship Management (CRM) Executive is responsible for building and maintaining strong relationships with customers to ensure high levels of satisfaction, loyalty, and retention. The role involves handling customer inquiries, resolving issues, coordinating with internal teams, and ensuring an excellent customer experience throughout the customer journey.
Key Responsibilities
- Build and maintain strong relationships with existing and prospective customers.
- Respond promptly to customer inquiries via phone, email, and in person.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate customer records and update the CRM system regularly.
- Follow up with customers to ensure satisfaction and identify opportunities for improvement.
- Coordinate with sales, operations, and service teams to meet customer requirements.
- Monitor customer feedback and recommend service improvements.
- Prepare customer service reports and analyze customer satisfaction trends.
- Support customer retention and loyalty initiatives.
- Assist in onboarding new customers and explain company products or services.
- Schedule customer meetings, follow-up calls, and service appointments.
- Ensure compliance with company policies and customer service standards.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- Problem-solving and conflict-resolution skills.
- Good organizational and time management skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to work under pressure and manage multiple tasks.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
Work Location: In person
