Hiring: Process Trainer | International BPO
Location: Kanpur
Shift: Night shift
Requirements:
✅ Minimum 1 year of experience as a Process Trainer in an International BPO
✅ Experience in Voice Process preferred
✅ Excellent communication and presentation skills
✅ Experience in Training Need Analysis (TNA) and Content Development
✅ Ability to work closely with Operations and Quality teams
Key Responsibilities:
- Conduct New Hire Training and Refresher Sessions
- Deliver Process, Product, Soft Skills, and Communication Training
- Monitor trainee performance and provide coaching
- Prepare and maintain training reports and MIS
- Conduct assessments and mock calls
- Drive training effectiveness and batch performance
- Collaborate with QA and Operations for continuous improvement
- Qualification: Graduate in any discipline
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Paid sick time
Experience:
- trainer: 1 year (Required)
Language:
Shift availability:
Work Location: In person
