Dispatch Operator is responsible for managing and directing the movement of goods, vehicles, or personnel within a designated service area. This role ensures the timely, efficient, and accurate delivery of services, maintaining effective communication with drivers, customers, and internal teams.
Key Responsibilities:
- Scheduling and Coordination:
- Assign and schedule vehicles, drivers, or service teams to ensure timely deliveries or services.
- Monitor real-time movements of trucks or service units and adjust routes or schedules as needed.
- Communication:
- Act as the primary point of contact between drivers, customers, and internal teams (e.g., customer service, operations).
- Provide clear instructions and information to drivers and resolve issues that may arise during the transport or service process.
- Problem Solving:
- Handle unexpected delays, breakdowns, or accidents, making quick decisions to minimize service disruptions.
- Reorganize routes and schedules to accommodate changes in demand or circumstances.
- Tracking and Reporting:
- Use dispatch software or tracking systems to monitor the status of deliveries or services.
- Maintain records of dispatched orders, services performed, and any delays or issues.
- Customer Service:
- Ensure customer satisfaction by communicating arrival times, delivery status, or service updates.
- Address customer complaints or inquiries related to dispatch services.
- Safety and Compliance:
- Ensure all vehicles and operations are compliant with safety regulations and company policies.
- Track and report vehicle inspections, maintenance schedules, and driver logs.
- Team Collaboration:
- Work closely with warehouse personnel, operations staff, or field service teams to ensure proper scheduling and resource allocation.
Required Skills and Qualifications:
- Strong communication skills, both written and verbal.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with dispatch software, GPS tracking systems, and scheduling tools.
- Problem-solving skills and the ability to handle emergencies.
- Attention to detail and organizational skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of industry regulations and safety protocols (varies by field).
Education & Experience:
- High school diploma or equivalent required.
- Experience in dispatching, logistics, or a related field is preferred.
- Knowledge of the industry’s regulations and practices is an advantage
Address for Interview - Furneaser India Plot No 14 F Ecotech -3 Greater Noida Uttar Pradesh India -201306 Timing 11:00 AM to 6:00 PM.
Contact-9582351649
Job Types: Full-time, Permanent, Fresher
Pay: ₹13,000.00 - ₹18,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
