We are looking for a Customer Service Executive to join our Australian Process team. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle customer queries professionally. Candidates from banking, finance, insurance, or customer support backgrounds will be preferred.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats.
- Assist customers with inquiries related to products and services.
- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Follow company processes and client guidelines.
- Coordinate with internal teams to ensure timely issue resolution.
- Deliver high levels of customer satisfaction and service quality.
- Meet individual and team performance targets.
Education:
Experience:
- Customer Service Executive: 1 year (Preferred)
Language:
Location:
- Ambala, Haryana (Ambala) (Preferred)
Work Location: In person
