Job Title: Telecaller / Telecalling Executive
Employment Type: Full-time
Location: Remote (candidate current location should be UP)
Experience: 2+ years
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle incoming customer calls and provide accurate information.
- Explain company products/services clearly to customers.
- Generate leads and identify potential customers.
- Follow up with leads through calls and messages.
- Maintain proper records of calls, leads, follow-ups, and customer interactions.
- Schedule appointments or meetings for the sales team when required.
- Address basic customer queries and resolve or escalate issues appropriately.
- Achieve daily, weekly, and monthly calling and lead-generation targets.
- Coordinate with the sales and customer support teams.
- Provide regular updates and reports to the reporting manager.
Required Skills
- Excellent verbal communication skills.
- Good Hindi/English communication; knowledge of Marathi or other local languages is an advantage.
- Confident and polite telephone manner.
- Basic computer knowledge and familiarity with MS Office/CRM tools.
- Good listening and convincing skills.
- Ability to handle customer objections professionally.
- Positive attitude and willingness to achieve targets.
- Good follow-up and time-management skills.
Work Location: In person
