Immediate requirement of Service Advisor at Joshi Hyundai Chandigarh.
Job Summary:- As a service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers’ service needs.
Key responsibilities:-
1. Study service history of the appointed customer and prepare yourself to attend the customer.
2. Interact with customers during reception and perform active reception as per the check sheet.
3. Advise customers for suitable service product and required jobs to be done as per the customers’ need.
4. Share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
5. Translate the customer requirement in technical instructions with quick test and environment data collected during reception.
6. Exhibit maximum transparency with customer to show parts to be replaced and vehicle status in workshop.
7. Keep on updating the vehicle status to customers during service.
8. Follow up with the workshop for completion of job as per promised time.
9. Confirm the readiness of car after visual inspection and inform customer about delivery time.
10. Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
Qualification & Experience:
- Diploma in Automotive / Mechanical Engineering.
- 2-5 years of experience in automobile sector.
To apply: Share your resume at 9878941946 or can also share references.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Automotive service: 2 years (Preferred)
Location:
- Chandigarh, Chandigarh (Preferred)
Work Location: In person
