Job Title: International BPO – Customer Care Executive - Voice / Chat Process
Location: Viman Nagar, Pune
Process: International Voice / Chat – US Process
Shift: Rotational shifts, including night shifts
Working Days: 5 days a week | 2 rotational week-offs
Job Description:
* Handle inbound/outbound calls from US customers.
* Resolve customer queries and provide accurate information.
* Maintain professional communication and deliver a positive customer experience.
* Follow process guidelines, quality standards and performance targets.
* Accurately update customer information and call details in the system.
Requirements:
* Good verbal communication skills in English.
* Comfortable speaking / Chatting with US customers.
* Willingness to work in rotational shifts, including night shifts.
* Freshers and experienced candidates can apply.
* Candidates should be comfortable working from the Viman Nagar, Pune location.
Employee Benefits:
One-way cab facility + one-way travel allowance
5-day working week
Rotational shifts
Growth and learning opportunities
Work from office – Viman Nagar, Pune
Apply
Contact HR Binita - +91-8788281346
Pay: ₹27,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
