We are looking for a Customer Support Associate to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience.
Key Responsibilities
- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide appropriate solutions.
- Maintain a professional and courteous approach while communicating with customers.
- Resolve customer complaints within the defined SLA/TAT.
- Escalate complex issues to the concerned team when required.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies, processes, and quality standards.
Required Skills
- Excellent verbal and written communication skills.
- Good listening and problem-solving skills.
- Customer-focused attitude.
- Basic knowledge of MS Office and computer applications.
Qualification
- Any Graduate / Undergraduate with relevant experience.
- Freshers can also apply, depending on the process requirements.
Key Performance Indicators
- Customer Satisfaction (CSAT)
- Quality Score
- Productivity
- Average Handling Time (AHT)
Pay: ₹10,522.81 - ₹34,517.72 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
