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Senior Executive - Customer service
Role
Maintain high standards of customer satisfaction through effective communication and service delivery.
Experience in quality management systems and customer-facing operations is preferred.
Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.
Support implementation and maintenance of 5S and Lean practices across operational activities.
Deliver services to customers in accordance with agreed contractual requirements and service commitments.
Receive, analyze, and address customer feedback to enhance service quality.
Communicate with customers to clarify service scope, technical requirements, and operational expectations.
Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.
Ensure timely closure of all customer queries and service requests.
Competencies
Customer relationship management
Process and quality compliance
Communication and coordination skills
Problem-solving and analytical thinking
Attention to detail
Time management and prioritization
Continuous improvement mindset
Knowledge of laboratory and operational workflows
Area of Deployment
Customer Service Operations
Sales Support and Customer Relationship Management
Customer satisfaction and feedback scores
Work Area: Others
Country/Region: India
Job Location: Gurugram
Working Model: Onsite
Employment Type: Full time / regular
Company: TUV SUD South Asia Pvt. Ltd.
Org Unit Code: CS-G
Requisition ID: 6165
Duration in months (if limited contract):
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